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with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
: Experience of working in the financial services or learning industry Experience of using ZenDesk and Live Chat/Instant Messaging...
Customer Ticketing platform (Zendesk ). Defining and delivering initiatives to drive customer satisfaction and loyalty... industry, or technical industries e.g. SaaS. Previous experience working with Zendesk . Understanding of the video game...
, Zendesk , and Slack-based workflows. Serve as first-level internal support, managing requests and troubleshooting user issues..., and connected tools (e.g., Slack, Jira, Zendesk ). Maintain user roles, access permissions, system settings, and configurations...
, consumer-facing role, ideally within an FMCG or brand-led environment. Experience using Zendesk or similar CRM systems...
and monitored Monitor Zendesk & mailboxes for churn, license increase/reductions, temporary licenses, travel requests, general ad...
and monitored Monitor Zendesk & mailboxes for churn, license increase/reductions, temporary licenses, travel requests, general ad...
and Chat platforms in a Customer Service environment preferred. Experience with Zendesk platform preferred. SAP experience...
to manage multiple priorities Experience using CS tools like Gorgias or Zendesk along with with Microsoft Office/Google...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
with operational goals. 3. Process Optimization Implement and maintain smart ticket routing on Zendesk to prioritize high-value... users or urgent issues. Automate repetitive tasks in Zendesk to reduce average handling times and lower costs per ticket...
., Zendesk , Salesforce Service Cloud, or similar), and AI-driven self-service tools. Data-driven approach with strong analytical...
, and reporting Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk . Bachelor’s or Graduate degree...
and effective solution/proposal creation Working knowledge of Contact Centre solutions (e.g. Salesforce/Zendesk /AWS/Genesys Cloud...
. We would love someone to have any of the following: Knowledge of monitoring, CRM, and ticketing tools (specifically Splunk, Zendesk ...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel; ability to audit...
system (Zendesk , Salesforce, Freshdesk, Zoho etc..) Strong working knowledge of UJET and/or transferable knowledge...
in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor...
comfortably make changes to the API reference. You are familiar with our Zendesk implementation and are comfortable making minor...-on experience with different technologies in the discipline (Docs-as-code, GitHub, Jira, and ZenDesk ) You put users at the heart...
. ● Experience with SEON or other anti-fraud tools will be considered an asset. ● Familiarity with JIRA, Tableau, and Zendesk ...
. Experience using a Helpdesk such as Zendesk or Gorgias. One Retail Group One Retail Group is an international online...
